1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.
1.0 Agreement to Terms
By using our services, you agree to comply with the terms and conditions outlined in this document. These terms ensure a clear understanding between us and our valued customers.
2.0 Service Frequency
We operate on a 6-weekly cleaning schedule only. This allows us to maintain consistent service levels and reliable quality for all clients.
3.0 What to Expect
Our pure water system is designed to remove general dirt from glass and frames. However, it does not remove:
Let us know in advance if your windows have any of these issues.
4.0 Quotes and On-Site Adjustments
Jobs based on photos, Google Earth, or digital tools are estimates. If we find discrepancies when on-site, we may revise the quote. We will always confirm any changes with you before proceeding, giving you the option to approve or decline the updated price.
5.0 Access to Your Property
If we arrive and cannot access certain windows due to locked gates or obstructions, we will clean the areas we can reach. The full quoted price will still be charged.
6.0 Weather Conditions
We carry out window cleaning in all weather conditions, including rain. Our equipment and methods ensure high-quality results regardless of the weather. We do not accept cancellations or requests to skip a scheduled clean due to weather. Skipping based on weather will still result in the full charge being applied.
7.0 Payment Terms
All window cleaning services require payment via Direct Debit (GoCardless). Once booked, you'll receive a link to set it up. Payments are collected 5–7 days after each clean.
For gutter cleaning, work is carried out by our sister company Gutter Brothers Limited. You will be invoiced upon completion, and payment is due immediately.
8.0 Missed or Cancelled Appointments
If you cancel on the day or refuse access, we reserve the right to charge the full price. This also applies if we cannot clean due to access issues not resolved in advance. We allocate dedicated time for each appointment, so late cancellations affect our ability to reschedule.
9.0 Minimum Clean Policy
We do not offer one-off window cleaning. By using our service, you agree to a minimum of three cleans. Cancelling before completing these will result in the remaining cleans being charged.
10.0 Cancelling Our Services
You can cancel at any time via:
Please remember: cancellation before three completed cleans still requires payment for any outstanding services.
11.0 Complaints Procedure
We’re committed to high standards. If you're unhappy with a clean, contact us within 24 hours. We will return to re-clean free of charge. Complaints made after 24 hours may not qualify for re-cleaning. Refunds are not offered, but we will always resolve valid issues quickly.
12.0 Confidentiality and Data Protection
Your privacy matters. All personal details are kept secure and never shared with third parties. We comply with the Data Protection Act and uphold strict confidentiality.